Questions & Answers

More than just software, arPlatform + arTeam support and services combine to make sure you’re getting the most out of your design and marketing—onboard training, help documentation, how-to video resources, plus built-in user support means you’ll never have to go it alone. 

Why work with arPlatform + arTeam?

Honest, Reasonable, Clear, Complete and Fair Pricing

arPlatform is sold as a single edition with four on-demand points of scale designed to help you live your best website. The price you choose may have a limited feature set however you will possess the whole platform, empowering you to unlock functionality when needed and allowing you to be unconstrained when deciding what to use and when to introduce new capabilities... one platform to meet you where you are and take you where you want to grow. Our utility-based price points are deliberately reasonable, fixed, projectable and predictable to help you grow your business without worrying about unexpected costs.

Respect For Your Business

Customers use arPlatform to help run their business - we view that as an honour and as a responsibility that we take very seriously. You will always be able to reach us and we will always respond and help.

Collaborative Sales

Choosing arPlatform for your business is a big decision, one not to be taken under duress. So, as a policy we will take the time to understand your needs fully and make sure our solution is right for you.

Respect For Your Time

arPlatform works best when configured and used correctly. Our sales process is designed to build understanding so that when customers buy and complete onboarding, they are fully informed and confident. Our aim is to get you there using as little of your time as possible, with arTeam helping you along the way.

Respect For Your Opinion

Our development process is customer-led. If you have a feature need, we will do our best to accommodate it within current framework or build it into our roadmap for future delivery to solve your business problem.

How do I get started using arPlatform?

arPlatform is sold as a single edition with four on-demand points of scale designed to help you live your best website—arHost, arPublish, arPro, and arCommerce. The price you choose may have a limited feature set however you will possess the whole platform, empowering you to unlock functionality when needed and allowing you to be unconstrained when deciding what to use and when to introduce new capabilities. Get Started.

You may upgrade anytime from arHost to arPublish, arPro or arCommerce and gain administrator access on-demand. Upgrading to arPlatfrom with Administrator controls requires relevant onboarding service which are scaled to each service level. Let us show you.

arPlatfrom provides free built-in email support for the life of your service. For more information regarding service levels, see Pricing and SLA.

Is arPlatform built on WordPress, Drupal, or Joomla?

None of the above.

arPlatform combines open-source technologies with proprietary tools and creates an innovative, customizable platform alternative to otherwise costly bespoke software and templates. WordPress, Drupal, and Joomla are generally deployed as hardened, single instances which provide limited availability for change, upgrades, and scale without additional investment and ongoing developer dependencies. 

arPlatform is a multi-tenant solution delivered on-demand to eliminate traditional expenses of up-front development and ongoing maintenance. For many organizations that have switched from WordPress, Drupal, or Joomla to arPlatform the results have been transformative and empowering, generating increased opportunities with immediate and sustainable ROI.

Start living your best website today.

Am I a good candidate for an arPlatform website?

Yes, with tiered utility pricing, on-demand upgrades, and free support, arPlatform is designed to meet you where you are and take you where you want to grow!  You only pay for the service you use, nothing more—see service level pricing for arHost, arPublish, arPro, and arCommerce.

If you value design and content marketing with the ability to implement change as business changes and the freedom to experiment with UI and UX to achieve specific goals, you are a good candidate. We enjoy partnering with creative groups; advertising agencies, marketing and PR firms, and design studios as well as inhouse corporate communications and marketing departments acting as in-house agency.

If you are struggling to maintain a dynamic WordPress, Drupal, or Joomla website because you can't get the help you need, your messaging and campaigns are locked within IT, or you are being consumed by increasing complexities and costs, please connect with us and switch to arPlatform to begin living your best website today!

Do I need to buy onboarding services?

All new arPlatform; arPublish, arPro, and arCommerce, customers are required to purchase onboarding services to get started on the right foot with design, publishing, and content marketing efforts. Design and marketing on arPlatfrom is about much more than just using a bunch of software tools—it’s about transforming your business and empowering people. That’s much easier to do following customer training programs and with the personal support of arTeam. 

Onboarding includes personal training and consultation scaled to each service level plus standard branding with your logo, colors, fonts, and limited styles applied to customize arPlatform for your organization. arHost does not include an Administrator Account so onboarding is not required. Custom design implementation beyond standard branding will require added arTeam Pro Support service.

Personal training is generally broken up into mutliple sessions to allow customers time for hands-on arPlatform review plus questions and answers together with an arTeam Pro.

Expected Training Schedules are:

arHost: NA
arPublish: two (2) 1 hour sessions — Covers Publishing controls + Theme and Grid + Dedicated Support
arPro: two (2) 2 hours sessions — Covers arPublish + Dynamic Content and Stylesheets + Dedicated Support
arCommerce: four (4) 2 hour sessions —  Covers arPro + eCommerce and Communty/Member Account Configuration and Management + Dedicated Support

Built-in email support is included for the life of your arPublish, arPro, and arCommerce service levels. 

How am I billed for arPlatform and arTeam services?

arPlatform requires an annual service agreement, you may pay monthly or prepay annually. Prepaid accounts receive a discount equal to 2 months of service. Payment is due by the 1st of the month in which service is provided. When upgrading, a new annual agreement is created and your renewal will then be 12 months from the date of upgrade.

When arTeam hourly fees are billed, e.g. you request production or publishing, we bill progressively, weekly—the Monday following service.  Requests estimated beyond 10 hours of time may require a deposit. Unless otherwise agreed in writing, all payments are made on account using a major credit card. For complete terms of service, see the arPlatform SLA.

Do I need to pay a year up front for arPlatform?

Your arPlatform contract is an annual agreement which may be paid monthly or prepaid annually—if prepaid you receive a discount of 2 months free. We’ve found that customers who can commit to a full year of using arPlatform will be more successful, generating more creative opportunity and ROI over the long run. And since your long-term success is our goal, we want to encourage those practices that support that goal.

Why do I pay a monthly fee and renew annually?

arPlatform is a utility-based design and development alternative with empowering hands-on ownership controls for you and your business—fee includes on-demand enterprise-grade software-as-a-service; scalable responsive website with customizable design standards, content marketing controls, dynamic data management capabilities, user training and support, and managed cloud hosting as well as automated platform updates and version releases—arPlatform value increases while your monthly expense remains fixed, projectable and predictable.  

Often overlooked by the signifcant cost of design and development, the greatest expense to website ownership may be ongoing maintenance; scale, customization, add-ons, etc. When you consider the cost of doing business virtually any way other than arPlatform, the law of diminishing returns applies almost immediately—over time you will spend much more for much less.  

For more information regarding agreement and fees, see service levels.

Will arPlatform render the same on all modern operating systems and browsers?

arPlatform is optimized for cross-platform performance (desktops, tablets, phones) and all modern browsers and operating systems. Your website will be mobile-friendly from the moment service is turned on, all arPlatform websites are configured for immediate responsive design and may be easily customized for various views and devices by editing your site's theme, grid, and content assignments.

Does arPlatform include E-commerce?

arPlatform includes the option for eCommerce with our arCommerce service level.  arCommerce requires an Authorize.net account for processing online transactions, as well, if shipping you will need a UPS and or USPS account—arPlatform has been standardized to work with these third party services.

Does arPlatform offer starting packages and upgrades?

arPlatform service levels; arHost, arPublish, arPro, and arCommerce, provide various starting points and on-demand upgrade opportunities.  You may implement your custom design together with arTeam Pro Support or adopt arPlatform professional standards with a customizable Theme and Grid to go live on-demand . For more information about service levels, please visit Pricing.

What back-end language will the website be written in?

arPlatform—the software you use—is developed using Python, a dynamic scripting language also employed by Google for many of their web applications. You are not expected to know Python nor will you have access to platform code. arPlatform provides design and publishing tools on top of Python for customization and management control.

What CMS platform will be used? How will we access the CMS?

arPlatform includes your customizable front-end design with fully-integrated content marketing and CMS controls. arPlatform is in the cloud and accessible through a connected web browser using your Administrator Account login credentials.

Note, arPlatform front-end design (your public website) will work with all modern browsers, however the CMS is optimized for use with Chrome and Firefox.

Personal training is provided with purchase and onboarding for each service level.  Online documentation and user support are included for the lifetime of your service.

Will the site be supported on non-modern browsers such as Internet Explorer 8?

arPlatform is currently backward compatible to IE 6 for front-end browsing, however we also understand it’s increasingly difficult to maintain and render content as intended with outdated browsers. To ensure experience, a visitor using a non-modern browser accessing an arPlatform website will receive an automated pop-up alert with the instruction to "update your browser" — links are included for immediate download and install, which takes only a moment to ensure the best experience possible.

Note: arPlatform back-end (cms) is optimized for use with Chrome or Firefox. IE is not supported in the Admin/Edit mode.

How do I connect with a CRM like Salesforce or Infusionsoft?

arPlatform's open-API offers built-in functionality for rapid implementation of third party data integrations and transfers to and from your website. arPlatform Form Module and Data Module are designed for plug-n-play integration, however when implementing APIs, initial configuration with external sources requires arTeam service.  Script-based embeds are easily configured and may be integrated on-demand using an arPlatform HTML Module or Section Module without programming. For more informations regarding APIs and embeds, see Integrations.

How will I access my new arPlatform website?

arPlatform is in the cloud and accessible through a connected web browser using your Administrator Account login credentials.

When using arCommunity service, Member accounts offering exclusive access and content will require a username and password.  When using arCommerce, you’ll have the option of offering Guest and or Member checkout—Guest checkout requires a minimum commitment of name and email address, Member checkout requires username/password for purchase. 

Is arPlatform 508 compliant?

We place a premium on accessibility with usability, arPlatform has been developed to comply with 508 guidelines for disable users and screen readers. We follow standards in data display and publishing to ensure best experience for all users.

Will my website be mobile-friendly?

arPlatform is optimized for cross-platform performance (desktops, tablets, phones) and all modern browsers and operating systems. Your website will be mobile-friendly from the moment service is turned on, all arPlatform websites are configured for immediate responsive design and may be customized for various views and devices. arPlatform’s onboard Theme and Grid allow for customization, scale and adaptations when necessary to meet the needs of new and unique audiences and devices.

Will my arPlatform website include analytics & metrics?

arPlatform is easily configured to use Google Analytics for tracking and performance reporting as well as optimizing for Google indexing and search engine performance.

arPlatform includes access to certain high-level key performance indicators (KPIs; Page views, Logins, Form Submissions, and Search) via an Activity dashboard.  These KPIs are not intended to replace Google Analytics but they do provide quick-view into site design and publishing.

I'm new to the web, how easy is it to maintain an arPlatform website?

In addition to onboarding personal training sessions scheduled together following purchase, arPlatform comes complete with integrated online written documentation and How-To videos as well as a built-in notification feature for on-demand user support. If you are short on time or would prefer us to maintain your website, arTeam service is available to assist (hourly) with maintenance, publishing or production needs.

I'm moving my website from WordPress, how will we migrate content?

Migration may be automated or manual. Automated transfers are not exact, content is imported however pages; layout and styles, require review before publishing. The alternative is to migrate content manually and address styles and layouts as you publish which many times is faster than automated import; review and publish. Manual content migration is recommended with new site designs. 

What is the expected development process and how may I see the site at various milestones when completed?

arPlatform websites do not require development or coding. When customizing your website it's more accurate to consider the "design implementation process"—editing a theme and publishing content.  We may schedule milestones for review, however you will have a “live” prelaunch website to view work-in-progress. 

You may begin customizing and publishing to your arPlatform website immediately. We recommend all new users complete their scheduled onbaording with personal training sessions, however arTeam service is available to assist (hourly) with immediate maintenance, publishing or production needs. 

What type of quality assurance testing will you do?

arPlatform is tested before each software release and your fully-implemented prelaunch site enables further testing of customization—as if live—before going public.

Still have questions about how arPlatform can help your business?

Call: +1 (410) 295-5395
Email: support@agencyofrecord.com

Still have questions about how arPlatform can help your business?

Call: +1 (410) 295-5395
Email: support@agencyofrecord.com