More than just software, arPlatform + arTeam support and services combine to make sure you’re getting the most out of your design and marketing—onboard training, help documentation, how-to video resources, plus built-in user support means you’ll never have to go it alone.
Questions & Answers
What is Onboarding?
All new arPlatform; arPublish, arPro, and arCommerce, customers require Onboarding to get started on the right foot with design, publishing, and content marketing efforts. Design and marketing on arPlatform is about much more than just using a bunch of software tools—it’s about transforming your business and empowering people. That’s much easier to do following customer training programs and with the personal support of arTeam. And since your long-term success is our goal, we want to encourage those practices that support that goal.
Onboarding includes personal training and consultation scaled to each service level plus Standard Branding with your logo, colors, and limited styles applied to customize arPlatform for your organization. Custom design implementation beyond Standard Branding will require arTeam Pro Support service.
Onboarding with Personal Training is generally broken up into mutliple sessions to allow customers time for hands-on arPlatform review plus questions and answers together with an arTeam Pro.
Expected Training Schedules are:
arPublish: two (2) 1 hour sessions — Covers Publishing controls + Theme and Grid + Dedicated Support
arPro: two (2) 2 hours sessions — Covers arPublish + Dynamic Content and Stylesheets + Dedicated Support
arCommerce: four (4) 2 hour sessions — Covers arPro + eCommerce and Communty/Member Account Configuration and Management + Dedicated Support
Built-in email support is included for the life of your arPublish, arPro, and arCommerce service levels.
Am I a good candidate for arPlatform?
If you are a creator of dynamic websites and multichannel marketing campaigns and have ever wondered, "is there a better way?," then without a doubt, yes, arPlatform + arTeam is for you.
- If you are struggling to create and maintain WordPress, Drupal, or Joomla websites because you can't get the help you want to make the changes you need, your messaging and campaigns are locked up behind IT, or you are being consumed by increasing complexities and costs, please connect with us and switch to arPlatform + arTeam to begin living your best website today!
- We enjoy partnering with creative groups; advertising agencies, marketing and PR firms, and design studios as well as in-house agencies; corporate communications and marketing departments. If you value design and content marketing with the ability to implement change as business changes and the freedom to experiment with UI and UX to achieve specific goals, you are a good candidate. Become a Partner.
- arPlatform is designed to meet you where you are and take you where you want to grow! With tiered utility pricing, on-demand upgrades, and free support, you only pay for the service you use, nothing more—see service level pricing for arHost, arPublish, arPro, and arCommerce.
How do I get started using arPlatform?
arPlatform is reetained as a single edition with four on-demand points of scale designed to help you live your best website—arHost, arPublish, arPro, and arCommerce. The price you choose may have a limited feature set however you will possess the whole platform, empowering you to unlock functionality when needed and allowing you to be unconstrained when deciding what to use and when to introduce new capabilities. Get Started.
You may upgrade anytime from arHost to arPublish, arPro or arCommerce and gain administrator access on-demand. Upgrading to arPlatform with Administrator controls requires relevant onboarding service which are scaled to each service level. Let us show you.
Is arPlatform built on WordPress, Drupal, or Joomla?
None of the above.
arPlatform combines open-source technologies with proprietary tools and creates an innovative, customizable platform alternative to otherwise costly bespoke software and templates. WordPress, Drupal, and Joomla are generally deployed as hardened, single instances which provide limited availability for change, upgrades, and scale without additional investment and ongoing developer dependencies.
arPlatform is a multi-tenant solution delivered on-demand to eliminate traditional expenses of up-front development and ongoing maintenance. For many organizations that have switched from WordPress, Drupal, or Joomla to arPlatform the results have been transformative and empowering, generating increased opportunities with immediate and sustainable ROI.
How am I billed for arPlatform and arTeam services?
arPlatform requires an annual service agreement, you may pay monthly or prepay annually. Prepaid accounts receive a discount equal to 2 months of service. Payment is due by the 1st of the month in which service is provided. When upgrading, a new annual agreement is created and your renewal will then be 12 months from the date of upgrade.
When arTeam hourly fees are billed, e.g. you request production or publishing, we bill progressively, weekly—the Monday following service. Requests estimated beyond 10 hours of time may require a deposit. Unless otherwise agreed in writing, all payments are made on account using a major credit card. For complete terms of service, see the arPlatform SLA.
Do I need to pay a year up front for arPlatform?
Your arPlatform contract is an annual agreement which may be paid monthly or prepaid annually—if prepaid you receive a discount of 2 months free. We’ve found that customers who can commit to a full year of using arPlatform will be more successful, generating more creative opportunity and ROI over the long run. As with onboarding, since your long-term success is our goal, we want to encourage those practices that support that goal.
Will arPlatform render the same on all modern operating systems and browsers?
arPlatform is optimized for cross-platform performance (desktops, tablets, phones) and all modern browsers and operating systems. Your website will be mobile-friendly from the moment service is turned on, all arPlatform websites are configured for immediate responsive design and may be easily customized for various views and devices by editing your site's theme, grid, and content assignments.
Will my site appear in Google results?
Every arPlatform website includes the essential tools for organic search engine optimization (SEO) and indexing with Google. In addition to on-page publishing controls, arPlatform includes accessible META content for global site as well as individual page-level HTML Title, Keywords, Description, ALT tags, URLs, menu text and headings to ensure visibility and understanding of all objects including images and video. H1, H2, H3, and H4 headings are included as standard publishing options within arPlatform's WYSIWYG editor along with an integrated link wizard, media embed, and source view tools.
arPlatform generates user-friendly URLs to ensure search engine recognition—understanding and indexing—of pages and page content. URL's are published to an automated sitemap which when submitted and verified using Webmaster Tools will maintain a persistent connection with Google for up-to-the-edit indexing and results. arTeam Pro Support is available to assist with your organic SEO.
Does arPlatform include E-commerce?
arPlatform includes the option for eCommerce with our arCommerce service level. arCommerce requires an Authorize.net account for processing online transactions, as well, if shipping you will need a UPS and or USPS account—arPlatform has been standardized to work with these third party services.
Does arPlatform offer starting packages and upgrades?
arPlatform service levels; arHost, arPublish, arPro, and arCommerce, provide various starting points and on-demand upgrade opportunities. You may implement your custom design together with arTeam Pro Support or adopt arPlatform professional standards with a customizable Theme and Grid to go live on-demand . For more information about service levels, please visit Pricing.
How many Administrator Accounts (Users) do I get?
arPlatform includes a single (1) Administrator Account with arPublish, arPro, and arCommerce service. Accounts may be shared to extend creative controls to others in your organization, however if you wish to have mutliple Administrators active within arPlatform—logged in as concurrent users—they will each require their own account.
Additional Administrator Accounts are $35 per month. Training and Support are included with each account.
What CMS platform will be used? How will we access the CMS?
arPlatform includes your customizable front-end design with fully-integrated content marketing and CMS controls. arPlatform is in the cloud and accessible through a connected web browser using your Administrator Account login credentials.
Note, arPlatform front-end design (your public website) will work with all modern browsers, however the CMS is optimized for use with Chrome and Firefox.
Personal training is provided with purchase and onboarding for each service level. Online documentation and user support are included for the lifetime of your service.
What back-end language will the website be written in?
arPlatform—the software you use—is developed using Python, a dynamic scripting language also employed by Google for many of their web applications. You are not expected to know Python nor will you have access to platform code. arPlatform provides design and publishing tools on top of Python for customization and management control.
Will the site be supported on non-modern browsers such as Internet Explorer 8?
arPlatform is currently backward compatible to IE 6 for front-end browsing, however we also understand it’s increasingly difficult to maintain and render content as intended with outdated browsers. To ensure experience, a visitor using a non-modern browser accessing an arPlatform website will receive an automated pop-up alert with the instruction to "update your browser" — links are included for immediate download and install, which takes only a moment to ensure the best experience possible.
Note: arPlatform back-end (cms) is optimized for use with Chrome or Firefox. IE is not supported in the Admin/Edit mode.
How do I connect with a CRM like Salesforce or Infusionsoft?
arPlatform's open-API offers built-in functionality for rapid implementation of third party data integrations and transfers to and from your website. arPlatform Form Module and Data Module are designed for plug-n-play integration, however when implementing APIs, initial configuration with external sources requires arTeam service. Script-based embeds are easily configured and may be integrated on-demand using an arPlatform HTML Module or Section Module without programming. For more informations regarding APIs and embeds, see Integrations.
How will I access my new arPlatform website?
arPlatform is in the cloud and accessible through a connected web browser using your Administrator Account login credentials.
When using arCommunity service, Member accounts offering exclusive access and content will require a username and password. When using arCommerce, you’ll have the option of offering Guest and or Member checkout—Guest checkout requires a minimum commitment of name and email address, Member checkout requires username/password for purchase.
How does arPlatform account for Section 508 compliance?
We place a premium on accessibility with usability, thus arPlatform’s flexible framework offers a variety of creative controls empowering agencies and organizations for implementation and maintenance of custom websites; design and content, to adhere with Section 508 considerations. Inclusive arPlatform standards and practices for website accessibility include:
- Perceivable text alternatives for any non-text content, e.g. ALT image tags and meta,
- Theme colors allocation and contrast - style and background controls for seizure avoidance,
- Visual and operable menus and navigation components for easy orientation,
- Understandable interface design standards for screen reader capability,
- Consistent, expected and predictable appearance and operations,
- Understandable alerts to avoid and correct mistakes, and
- Content and responsive design supports a wide variety of user agents
Part of the Rehabilitation Act, Section 508’s purpose is to ensure electronic and information technology (EIT) are accessible to people with disabilities. Commercial best practices include voluntary standards and guidelines for making Web content more accessible, primarily for people with disabilities—but also for all user agents, including highly limited devices, such as mobile phones.
Will my website be mobile-friendly?
arPlatform is optimized for cross-platform performance (desktops, tablets, phones) and all modern browsers and operating systems. Your website will be mobile-friendly from the moment service is turned on, all arPlatform websites are configured for immediate responsive design and may be customized for various views and devices. arPlatform’s onboard Theme and Grid allow for customization, scale and adaptations when necessary to meet the needs of new and unique audiences and devices.
How do you protect website Form submissions against SPAM?
AR forms utilize a two-step, XHR-based authentication process (web browser to web server data transfer API) designed to eliminate the vast majority of bot-based form submissions. This feature is built into every AR form automatically to ensure legitimate form use without the need for additional strategies such as CAPTCHA.
Will my arPlatform website include analytics & metrics?
arPlatform is easily configured to use Google Analytics for tracking and performance reporting as well as optimizing for Google indexing and search engine performance.
arPlatform includes access to certain high-level built-in key performance indicators (KPIs; Page views, Logins, Form Submissions, and Search) via an Activity dashboard. These KPIs are not intended to replace Google Analytics but they do provide quick-view into site design and publishing.
I'm new to the web, how easy is it to maintain an arPlatform website?
Our goal is to empower you and your team by eliminating third party develpment dependencies along with unknown IT challenges and cost. In addition to personal training sessions scheduled together during onboarding, arPlatform comes complete with integrated online written documentation and How-To videos as well as a built-in notification feature for on-demand user support. However if you are short on time or would prefer us to maintain your website, arTeam service is available to assist (hourly) with maintenance, publishing or production needs.
I'm moving my website from WordPress, how will we migrate content?
Migration may be automated or manual. Automated transfers are not exact, content is imported however pages; layout and styles, require review before publishing. The alternative is to migrate content manually and address styles and layouts as you publish which many times is faster than automated import; review and publish. Manual content migration is recommended with new site designs.
What is your development process?
arPlatform websites do not require development or coding. When customizing your website it's more accurate to consider the "design implementation process"—theme edits, grid adjustments, and content publishing choices. We may schedule milestones for review, however you will have a “live” prelaunch website to view work-in-progress.
You may begin customizing and publishing to your arPlatform website immediately. We recommend all new users complete their scheduled onbaording with personal training sessions, however arTeam service is available to assist (hourly) with immediate maintenance, publishing or production needs.
What type of quality assurance testing will you do?
arPlatform is tested before each software release and your fully-implemented prelaunch site enables further testing of customization—as if live—before going public.